I haven’t received my tickets – what shall I do?
If you haven’t received your tickets via email within two hours of completing your transaction, please check the following:
Inbox, junk and spam folders for an email from our official ticket provider Skiddle
That your business email IT system is blocking the email
Your email inbox is full
You accidentally deleted it or it’s buried under lots of emails
If you have checked the above and still cannot locate your tickets, please email us at and we will resend your tickets to you, usually within 48 hours.
If you cannot find your tickets on the day, we would advise coming to the event as soon as it opens and we will check our ticketing system manually for you at the entrance, however the whole party that you purchased tickets for will have to be present.
How do I buy tickets?
Tickets will be available from prior to the event and will only be available to purchase on the day if the event hasn’t sold out. Please note, the door price will be more expensive than our online final release ticket.
What is an early-bird ticket?
Early-bird tickets are discounted tickets that are available from the event’s initial launch. These do get more expensive as time goes on, so we advise purchasing your tickets as early as possible. Please note, these are only available whilst stocks last.
I can’t attend the event anymore – what shall I do?
Unfortunately, due to policy, tickets are non-refundable unless the event is cancelled by us prior to opening. You are, however, welcome to sell/give your tickets to a friend or family member.
If you cannot attend the event on Saturday 29th August, your tickets are also be valid for our 2021 event, which will take place on Saturday 29th May 2021.
If the event is cancelled due to force majeure, including COVID-19 and government guidance, tickets will not be refunded but instead tickets will be transferred to Saturday 29th May 2021.
The name on the ticket is virtually irrelevant, as long as the ticket’s bar code scans successfully. Please, however, be aware of ticket scammers and we do not recommend purchasing tickets from anyone other than our official website. We do not take any responsibility for tickets that do not scan successfully upon entry.
Do children need tickets?
This event is strictly 18+
I bought a free VIP access ticket to the original event - can I use it at this event?
You’re more than welcome to use your ticket to attend the social distancing event, however you won’t receive a VIP pod due to the format of the event and the fact that there isn’t a VIP area.
If you would like a true VIP experience, we advise attending next year’s event.
Can my friend purchase a ticket to join me in my pod?
To gain entry for an extra person into your pod, please email us at firstname.lastname@example.org